Mainland China 5G eSIM | Day Pass/Total Data Package | ChatGPT Available | 24-Hour Billing | 1-365 Days | QR Code

[Usage Instructions for Renewal]
*Renewal orders are only applicable to the device bound to the original order and do not support device changes. If you need to switch devices, please do not purchase a renewal order.
• When the data allowance of the original order is exhausted, you can click the "Renew" button on the original order page to purchase a renewal order. The renewed plan and validity period will be automatically added to the original order.
• If the original eSIM has not been deleted from the device, there is no need to reinstall the eSIM, and the renewed data allowance can be used directly.

[Rules for Renewal Order Activation]
Day Pass/Data Package: After the data allowance of the original order is used up, the internet speed will be reduced, but the renewed data will only be automatically activated after the original plan's coverage period ends. If you need to terminate the original order plan early and activate the renewed data, please contact customer support.

[Disable Domestic SIM Card Roaming]
Before using an eSIM, make sure to turn off data roaming on your domestic SIM card to avoid incurring high international roaming charges. You will be responsible for any related fees, including roaming charges, overseas SIM card/eSIM purchase costs, and transportation expenses. No additional compensation will be provided.

[Maintaining Fair Usage Policy]
To maintain network quality and the Fair Usage Policy (FUP), telecommunications companies may throttle users who consume large amounts of data within a short period, leading to slower speeds or inability to connect. To ensure stable internet access, please avoid activities that consume excessive data, such as prolonged video streaming/downloading, software updates, or sharing your network (hotspot).

The actual steps may vary depending on the OS version and device model.

[Install eSIM]
*Each QR Code can only be used on one device. Once installed, the eSIM will be bound to that device and cannot be transferred to another.

Method ① In-app Installation:
Open the Trip.com App > Go to Account > All Bookings > Tap the “Install” button.

Method ② Scan QR code/Manually enter eSIM information to install:
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device.
2. Open "Cellular Network (iOS)" or "SIM Card Management (Android)" in Settings.
3. While the phone is connected to the internet, click "Add eSIM" and scan the QR code to install.
4. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order voucher to install.
5. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.

[Using eSIM]
1. Turn off the primary SIM card and turn on the eSIM network switch.
2. Enable "Cellular Network (iOS)" or "SIM Card (Android)".
3. Turn on "Data Roaming".
4. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.

[About APN]
1. Setting Path:
iOS: Settings > Cellular Data > Cellular Data Network > Enter APN Details
Android: Settings > Connections > Mobile networks > Access Point Names(APN) > Edit APN or Add APN
2. Enter APN
APN: cmhk
3. Restart your phone.

[Check Your eSIM Usage]
Enter your order number to view usage (or tap the link in your Trip.com PDF voucher):
https://flow-consumer-center.billionconnect.com/usageq/trip/en

[Customer Support ]
If you encounter any issues during use, please do not delete the installed eSIM. Provide your order number and screenshots of your phone settings to our customer support team, and we will offer prompt assistance.